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Returns, Replacements & Refunds

We know that sometimes plans do not turn out as we expect to. That’s why we have created the Cancellation, Replacement and Refund Policy for you! 

Cancellations

 

Cancellations are accepted within 24 hours after an order is placed and only if it hasn’t been sent. We process orders as quickly as possible, in order to receive your package in time.

So, if you want to cancel the order within the given time frame please, email us atsupport@viralbest.de . We are more than glad to help you!


Modifications

You can change the address and other contact information of your order, before shipping.

So, if you want to edit the order within the given time frame please, email us atsupport@viralbest.de . We are more than glad to help you!


Replacements & Refunds

Replacement & Return Policy is valid for 30 days, after the receipt of your order. After 30 days, no replacement/ refund can be done.

The refund will be done within 30 days from the date we receive your return.

  • Replacements and refunds can be done only when:
  1. You receive a defective item (dirty damaged, broken).
  2. We ship to you wrong item (size, colour, style).
  3. Your order has been lost during the transit and you are waiting for more than 60 business days.

Please, send us a photo of the damaged item(s) atsupport@viralbest.de . Be sure that the defective surface is distinct.

Our team will analyse the photos, before the replacement or refund.

We do not accept returns via rejected or refused packages, forgotten, abandoned packages and packages returned outside the return process of the company. Also, any product you return must be in the condition you received it and in the original packaging. 

We reserve the right to reject a replacement/ refund, if you do not meet the standards. That’s why we encourage customers to read our policy  and make sure that all items can be returned, in order to avoid disappointment.

If the 30 days from the receipt of your return have passed and you haven’t received your refund, contact us. Please, keep in mind that it may take some time for the refund to show up at your bank account (5-10 business days).


If you have more questions or there is any other way we can help you, please contact us! We are always willing to help!